Frequently Asked Questions

Add items to your cart and proceed to checkout. Enter your shipping and payment information, then complete your purchase. You will receive a confirmation email once your order is placed.

Verify your card details and try again. If the issue continues, try a different payment method or contact your bank. You can also reach us at help@starstones.co for assistance.

Yes. You will receive an email confirmation once your order is placed. A second email with tracking information will follow when your order ships.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay, PayPal, Shopify Pay, Google Pay, and Apple Pay.

All prices are in United States Dollars (USD).

Taxes are calculated at checkout based on your shipping address. The total displayed before you complete your purchase includes all applicable taxes.

Yes. All transactions use SSL encryption and are processed through PCI-compliant payment processors. We do not store your payment information on our servers.

We ship within the United States only.

Order Cutoff: 3:00 PM EST
Handling Time: 1 to 2 business days
Transit Time: 4 to 9 business days
Total Estimated Delivery: 5 to 11 business days

All orders ship via USPS.

Standard shipping is $7.95 USD. Orders of $100 USD or more qualify for free shipping.

Once your order ships, you will receive an email with a tracking number and a link to monitor your package.

You can return any item within 30 days of delivery. We accept returns on worn items as well as unworn items.

Items can be returned in any condition. Original packaging is appreciated but not required.

No. All Star Stones jewelry is eligible for return within the 30-day window.

Email help@starstones.co with your order number and the item you want to return. We will send a prepaid return label within 24 hours. Pack your item, attach the label, and drop it off at any USPS location.

We cover return shipping on all returns. There is no cost to you.

No. We do not charge restocking fees.

Refunds are processed within 10 business days after we receive your return. The refund will be issued to your original payment method. Depending on your bank, it may take an additional 3 to 5 days to appear.

Our jewelry is crafted in S925 sterling silver or 316L stainless steel, depending on the design. Each product page specifies the material used.

Lab-grown stones are created in controlled environments to produce consistent color and clarity. They have the same appearance as natural stones but with more uniform quality across pieces.

January: Garnet
February: Amethyst
March: Aquamarine
April: Diamond (Clear Crystal)
May: Emerald
June: Pearl or Alexandrite
July: Ruby
August: Peridot
September: Sapphire
October: Opal or Tourmaline
November: Topaz or Citrine
December: Tanzanite, Turquoise, or Blue Zircon

Sterling silver may develop a natural patina over time, which can be cleaned with a polishing cloth. Stainless steel is highly resistant to tarnishing and requires minimal maintenance.

Yes. Our pieces are designed for daily wear. Both sterling silver and stainless steel hold up well with regular use.

Store pieces in a dry place when not wearing them. For sterling silver, use a soft polishing cloth to maintain shine. Stainless steel can be wiped clean with a damp cloth. Avoid exposing jewelry to harsh chemicals.

Email: help@starstones.co
Phone: +1 (307) 263-0648
Business Hours: 9:00 AM to 5:00 PM, Monday through Friday (EST)

We respond to all inquiries within 24 hours during business days. Messages received on weekends will be answered the following Monday.