Billing Terms & Conditions

This document outlines the payment and billing practices for Star Stones.

Accepted Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay
• PayPal
• Shopify Pay
• Google Pay
• Apple Pay

All payments are processed in United States Dollars (USD).

Payment Processing

Payment is required at the time of purchase. Orders are not processed or shipped until payment has been received and verified.

When you place an order, your payment method is charged immediately. If your payment is declined or fails, your order will not be confirmed. You will need to update your payment information and place a new order.

Pricing and Currency

All prices on Star Stones are listed in United States Dollars (USD). Prices may change without notice. The price you pay will be the price displayed at checkout when you complete your purchase.

Taxes

Sales tax is calculated and added at checkout based on your shipping address. The total displayed before completing your purchase includes all applicable taxes.

Shipping Costs

Shipping costs are calculated at checkout. Standard shipping is $7.95 USD. Orders of $100 USD or more qualify for free shipping. For complete details, see our Shipping Policy.

Secure Payment Processing

Star Stones uses SSL encryption and trusted payment gateways to protect your transactions. We do not store credit card or payment details on our servers. All payment information is processed through secure, PCI-compliant payment processors.

Refunds and Chargebacks

Refunds are processed according to our Return and Refund Policy. Approved refunds are issued to your original payment method.

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute it. If you experience problems with your order or payment, please reach out to help@starstones.co before filing a chargeback.

Failed or Declined Payments

If your payment is declined, your order will not be processed. Common reasons include:

• Insufficient funds
• Incorrect card information
• Expired card
• Billing address does not match card records
• Security holds from your card issuer

If your payment fails, verify your payment details and try again. If the issue continues, contact your card issuer or payment provider.

Fraud Prevention

Star Stones reserves the right to cancel, hold, or request verification for any order suspected of fraud or unauthorized activity. We may require additional identity verification for high-value orders or transactions that trigger security alerts.

If we suspect fraudulent activity, we will contact you using the email or phone number provided with your order.

Payment Information Accuracy

You agree to provide current, complete, and accurate payment and billing information for all purchases. You represent and warrant that:

• The payment information you provide is true, correct, and complete
• You are authorized to use the payment method for the purchase
• Charges incurred by you will be honored by your payment provider
• You will pay all charges at the posted prices, including shipping and applicable taxes

Questions

If you have questions about charges, payment methods, or billing, contact us at help@starstones.co or visit our FAQ page.

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